09Guest retention
The loyalty program appears at the right moment during the visit
Bonus points can be earned and redeemed through the restaurant’s existing loyalty program.
The guest journey
Guests can identify themselves using the restaurant’s chosen method, see their available benefits, and apply bonuses to the current order.
01
Opens loyalty
Finds the program in the device menu or while reviewing the bill.
02
Confirms the profile
Uses the identification method available at the restaurant.
03
Sees the available benefits
Receives information about available bonuses, rewards, or special terms.
04
Applies it to the order
Selects an eligible redemption option before the final payment.
What changes in the dining room
Loyalty becomes part of the visit instead of a separate task guests have to remember after they leave.
01
Greater program visibility
The offer is built into service rather than hidden in a separate app.
02
Personalized context
After identification, the guest can see the benefits available to them.
03
Connected to the order
Points are earned and redeemed within the agreed payment flow.
Potok connects to the existing loyalty system
The available operations depend on the restaurant program’s API: identification, balance checks, reward application, and confirmation of points earned.
Device
Potok
→
- guest identification
- balance and available rewards
- application rules
- redemption or points-earning confirmation
→
Restaurant environment
iiko / r_keeper / API
See “Loyalty and Bonuses” on a live device
We will demonstrate the guest journey and define the integration requirements.